The Ministry of Social Justice and Empowerment in its mission to ensure a life of dignity, security and inclusion for senior citizens has rolled out the National Helpline for Senior Citizens titled Elderline 14567. Elderline (14567) is a toll-free, pan-India helpline dedicated to addressing the concerns and grievances of senior citizens across the country. Dedicated to the nation on 1st October, 2021, the helpline operates all seven days in a week from 8:00 AM to 8:00 PM across all States and Union Territories. It serves as a single-window platform for providing information, guidance, emotional support and field interventions to elderly persons in need. Vision and Mission of Elderline The vision of the Elderline is to connect and engage with Senior Citizens and serve them in a compassionate manner. The mission of the Elderline is to make a positive difference to the lives of senior citizens through a single platform by redressing grievances of the senior citizens, by providing necessary information and field intervention through a collective effort of highly committed partners including government agencies, non-profit organizations, private sector, organisations working for the senior citizen’s cause and volunteers. Services offered through Elderline The services offered through Elderline include information on healthcare facilities, old age homes, day-care centres, caregivers and elder-friendly products; guidance on legal issues, pension-related matters, government schemes, maintenance issues and dispute resolution. In addition, the Elderline covers field intervention for cases involving abuse, neglect, rescue, reunion of homeless senior citizens and emotional support to address loneliness, anxiety, family disputes and other psychosocial concerns. How to access the Elderline Dial 14567 from your mobile to access the services. Source : Ageing with Dignity portal